Knowlarity is a software that offers artificial intelligence which is enabled with cloud telephony facilities headquartered in Singapore. It is a call center software company that provides cloud-based customer service solutions to businesses all across Asia.
The software comes with a modern and sophisticated speech recognition feature. Knowlarity helps in building and generating leads, increase recall value of the brand as well as enhance customer satisfaction. It also helps in developing marketing campaigns by using toll-free numbers as well as by adding automated calls and messages to several media.
The software features include outbound calling, a virtual number to track ROI of marketing of several campaigns, a click to call service, customized web-based IVR service, missed call service, and a progressive dialer as well as the provision of an analytics dashboard. Knowlarity also allows tracking of customers, record interaction and also conducts surveys to collect important information with just a missed call.
Knowlarity is suitable for only small and medium businesses. Knowlarity pricing starts at $20 per month. It has 3 different plans starting with a basic plan of $20 per month which is perfect for home-based companies and early-stage startups. The next is an advanced plan of $30 which is perfect for small retail stores,small-format restaurants, and clinics. The last is the premium plan of $50 which is perfect for parlors and delivery-based models. There is also a custom plan which is based on customer’s request.
Although Knowlarity pricing is good, there are many reviews of Knowlarity with complaints of poor customer service and support. Knowlarity is also not suitable for large businesses and enterprises. Here are some of the Knowlarity alternatives which you can try.
Zendesk talk provides a feature rich Customer support solution which is totally lacking in Knowlarity. It is also a cloud-based call center software company which helps you to connect and interact with your customers. This software has the feature of unlimited inbound calls and you can also support your customers by using outbound calls. In addition, you can make concurrent calls which support multiple conversations by using the same number. This feature is absent in Knowlarity. It also provides call center solution which is based on the browser so you can manage your calls from browser thus restricting the use of phone hardware. It also allows recording of all calls which can be later used in Quality Analysis(QA).
Zendesk Talk is available for freelancers as well as for small, medium and large enterprises. It provides 24/7 customer support with SaaS/Web/Cloud services. Zendesk Talk pricing is comparatively low and it provides 4 plans with a free plan included with limited features. Its costliest plan is the Enterprise plan which costs $89 but provides all features including monthly diagnostics.
It is a multi-channel call center solution well equipped with a bundle of features. It has an API open channel feature by which you can develop channels across social networks and increase customer engagement on social media. It also has a real-time monitoring feature which tracks your agent’s performance and also provides you with the provision of making changes in case of urgent and emergency needs. In addition, the dashboards can be manually customized that helps you to monitor and enhance the performance of your call support solution. It also has a 24/7 live chat feature to solve customer issues.
Pricing of Xcally is all customized which is based on the customers’ request. There are four custom-based pricing plans and like Knowlarity it is not suitable for large enterprises.
PrimoDialler is another cloud-based call center software which can run on multiple platforms such as Android, Windows, iOS as well as Mac. There are multiple predictive dialer features in addition to other useful features. The platform has easy-to-use features along with a simple installation process. PrimoDialler features include voice recognition, call log, escalation management, call scripting, queue management, etc. The software is designed with three types of dialer – manual dialer, progressive dialer, and predictive dialer. It also helps in personalizing and customizing the customer service which you offer through the call center.
Its main difference with Knowlarity is that the software is available for iOS, Windows, and Mac. It has a 24/7 customer support service and is suitable for small, medium as well as large enterprises. Its pricing model is also customized depending upon the customer’s request.
Dialer 360 is a call center software company which provides improved customer support. It contains a predictive dialer feature which contains automate call feature. It has good security features which prevent unauthorized access. Pre-recorded messages can also be sent to numerous customers at a short span. This software is available in Windows and Mac with 24/7 live support. Dialer360 is also suitable for the small, medium as well as large enterprises. Dialer360 has three pay as you go plans d3epending upon customer’s requirements.
ContactCentral is a specially designed cloud-based call center software helpful for marketing and sales team. It requires no upfront rentals and clients pay to depend on their usage. This software is easy and simple to install with no complicated features.
It offers multi-level IVRs as well as CRM integration for a complete package. These features are good for small businesses as they are not required to sign a lengthy contract. It offers live chat support and offers two subscription-based plans monthly.